Fewer interruptions. More control. Managed IT services for teams that need to focus.
Managed Services
Reliable IT support and proactive operations management to keep your systems stable, secure, and efficient.
With over 25 years of experience, Syone delivers managed services that keep your infrastructure running, your teams productive, and issues solved before they cause disruption. Beyond infrastructure, we also offer end-to-end development and QA services to help you build, test, and scale with confidence. We take care of your IT environment so you can focus on growing your business.
How Syone Enhanced an International FMCG Chain's Operations with Managed Services
Syone's Managed Services were brought in to help an international FMCG chain, known for its discount supermarket operations across Europe and the United States, to address the critical need for improving manual processes and document handling across their Portuguese logistics centers and stores.
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Why Syone is your trusted partner for managed services
Multidisciplinary teams with the right skills - regardless of your needs, from infrastructure services to QA, our developers are ready to deliver support and ensure operational continuity.
We’ve been helping companies across industries manage IT environments for decades. We don’t just follow best practices, we tailor solutions to your real business needs.
Choose the support level that fits your operations: 24x7, 12x7, or 8x5. We respond quickly, with defined SLAs and minimal downtime.
We follow ITIL and ITSM best practices and adapt to your delivery style, whether Agile, DevOps, or traditional models.
How it works
We understand your needs
We understand your needs
We start by mapping your challenges, priorities, and technical requirements to align our service to your business from day one.Service model with KPIs and SLAs
Service model with KPIs and SLAs
Together, we create a custom service plan with clear metrics and service levels, ensuring transparency and performance.Implementation and integration
Implementation and integration
We deploy our team and tools into your environment with minimal disruption, ensuring compatibility, stability, and business continuity.Smart monitoring & maintenance
Smart monitoring & maintenance
Our team monitors your systems continuously, identifying issues early and keeping everything updated, secure, and performing.Incident & problem management
Incident & problem management
We respond fast, analyze root causes, and follow structured escalation processes to reduce downtime and prevent issues.Ongoing assessment and improvement
Ongoing assessment and improvement
We review performance regularly, propose improvements, adjust capacity, and make sure our service evolves with your business.Interested in our Managed Services and IT Support?
Fill out the form or book a meeting with our team to explore how we can support your project.
What we do
End-to-end IT services to power innovation and drive digital transformation.
IT Management
Learn moreIT Management
We deliver end-to-end IT management, covering infrastructure, system monitoring, performance tuning, cybersecurity, and incident response, to ensure your business runs smoothly, securely, and without downtime.
Learn moreDevOps
Learn moreDevOps
Accelerate your software delivery. We implement CI/CD pipelines, cloud automation, and DevSecOps best practices to boost agility and mitigate risk, enabling faster and more reliable deployments.
Learn moreObservability & Data Monitoring
Learn moreObservability & Data Monitoring
Gain full visibility into your IT systems. We help you detect issues faster, reduce downtime, and optimize performance through real-time analytics, log aggregation, and system health monitoring.
Learn moreData, Machine Learning, and Artificial Intelligence
Learn moreData, Machine Learning, and Artificial Intelligence
Turn your data into competitive advantage. We build intelligent, scalable solutions using data science, predictive analytics, and MLOps, transforming insights into action and enabling smarter, faster decisions.
Learn moreSoftware Development
Learn moreSoftware Development
Syone develops custom software tailored to your business, combining UX/UI design, agile methodologies, and continuous integration. From modernizing legacy systems to building new digital experiences, we bring your ideas to life.
Learn moreDigital Transformation
Learn moreDigital Transformation
Navigate the digital landscape with confidence. We help businesses modernize systems and strategies by aligning people, processes, and technology, to improve agility and drive sustainable growth for your business.
Learn moreSoftware Subscriptions
Learn moreSoftware Subscriptions
We partner with industry leaders like Red Hat, Zabbix, Elastic, and Microsoft to deliver enterprise-grade support, expert consulting, and ongoing operations, ensuring you get the most value from your software investments.
Learn moreHow we do it
Flexible delivery models to match your strategy and scale your business.
Software Subscriptions
See moreSoftware Subscriptions
Software Subscriptions are part of how Syone delivers scalable, secure, and cost-effective IT solutions. By partnering with industry leaders, we provide a reliable delivery model that ensures long-term support, stability, and faster time-to-value.
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Frequently Asked Questions
Syone offers end-to-end managed services covering infrastructure monitoring, application and platform support, incident management, corrective and evolutive maintenance, user support, cloud environments, and backup operations. We tailor each service to your business needs, ensuring no surprises and full alignment with your priorities.
Our pricing depends on scope, service levels, and complexity. We offer transparent models with no hidden fees. Each proposal clearly defines what’s included, helping you plan your IT budget with confidence.
With over 25 years of experience across sectors like banking, retail, energy, and public administration, Syone brings real-world knowledge to every engagement. We can share relevant client references, with startups, SMBs, enterprises or the public sector, and case studies to demonstrate our expertise.
We follow best practices and strict protocols for data security, aligned with ISO 27001 standards and GDPR compliance. Our teams implement secure access controls, encryption, and monitoring, protecting your systems and ensuring full regulatory alignment.
Our SLAs prioritize uptime guarantees, ensuring your systems stay available and resilient. We work to ensure accountability, transparency, and consistent service quality.
We offer support 24x7, 12x7, or 8x5, depending on your operations. Our dedicated support teams resolve issues quickly and follow a structured escalation process, minimizing downtime and maintaining business continuity.
We plan a structured onboarding to integrate our services with minimal disruption. This includes system analysis, data migration, user training, and documentation. We make sure everything runs smoothly from day one to handover.
Absolutely. Whether you need to onboard more users, expand infrastructure, or increase service hours, Syone scales with your growth. Our managed services adapt to your evolving needs, without compromising on performance or quality.