IT Management

IT shouldn’t be a bottleneck. Cut on downtime, cost, and complexity. We streamline your systems and you focus on growth.

Syone delivers tailored IT management services designed to optimize every layer of your IT ecosystem, from infrastructure and software applications to day-to-day IT support.

Our solutions not only enhance system performance and strengthen cybersecurity, but also significantly reduce operational costs, helping your business run more efficiently, securely, and cost-effectively.

Why choose our IT Management services?

Stay ahead of changing demands with agile, secure, and high-performance IT
operations. Syone helps modernize legacy systems, support hybrid environments, and integrate enterprise applications.

At Syone, we don’t believe in one-size-fits-all IT services. We tailor our IT Management solutions to match your business goals, whether you're a startup or an enterprise, helping you improve performance, scale effectively, and stay on budget with the right technologies.

We align your IT strategy with your business goals by combining expert consulting and hands-on execution. Our approach helps reduce complexity, streamline operations, and deliver measurable outcomes.

Enhance user experience by simplifying IT interfaces, automating
workflows, and optimizing performance. Our solutions make IT more
intuitive, efficient, and seamless for both users and internal teams.

With flexible, pay-as-you-go models, Syone helps you manage IT costs, optimize infrastructure, and scale based on real business needs, maximizing value from your existing systems.

We protect your infrastructure with advanced monitoring, threat prevention,
and vulnerability management. Our proactive security services reduce risk
and ensure end-to-end protection across your IT ecosystem.

Complete IT Management

from Infrastructure to Support

IT Infrastructure Management

IT Infrastructure Management

Syone provides end-to-end IT Infrastructure Management across cloud, virtual, on-prem, and Linux environments, optimizing performance, security, and scalability with expert support for platforms like Azure, Baremetal, RHV/Ovirt, Proxmox, and more.

IT Automation

IT Automation

Syone’s IT Automation services help reduce manual effort, eliminate human error, and streamline your infrastructure lifecycle. We automate routine tasks, like patch management, deployments, and configuration, saving your team time to focus on innovation.

Workplace Management

Workplace Management

Enable secure, productive work from anywhere. We manage digital workspaces, automate device setup, and ensure secure access with tools like Microsoft Intune, Defender 365, and Azure, covering endpoint management, patching, compliance, and user access.

IT Monitoring Services

IT Monitoring Services

Syone’s IT Monitoring Services help you prevent issues with real-time infrastructure, log management, and application performance monitoring. Using tools like Elastic, Zabbix, and Grafana, we deliver proactive alerts and insights to keep your systems healthy and your business running smoothly.

Service Desk

Service Desk

We deliver fast, reliable IT support. From 8x5 helpdesk coverage to 24x7 incident response with automated team rotation, ensure quick resolution and minimal downtime. We also provide ITSM process consulting to help streamline support workflows and improve service quality.

Case Study

Speeding Up Digital Transformation for TESE with Microsoft 365

At Syone, we partnered with TESE – a Portuguese non-profit organization dedicated to sustainable development and social innovation – to overcome significant operational challenges. TESE needed a cohesive digital ecosystem to enhance collaboration, streamline operations, and drive their mission forward.

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Resource - Tese

Case Study

Optimizing Software Delivery and Support Operations w/ a Service Model

As this leading e-commerce company expanded across 20+ countries, backend issues hindered their growth. To scale reliably and maintain customer trust, they partnered with Syone to build a scalable, integrated service model that brought clarity, speed, and structure to their delivery pipeline.

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Resource - Optimizing Software Delivery

Case Study

Pingo Doce Data Driven Revolution: Driving Retail Innovation

Discover how Pingo Doce overcame the hurdles of a dated infrastructure and outdated tools spread across 470 stores in Portugal. The need for market-driven improvements propelled them towards a strategic collaboration with Syone.

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Resource - Pingo Doce

What we do

End-to-end IT services to power innovation and drive digital transformation.

IT Management

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IT Management

We deliver end-to-end IT management, covering infrastructure, system monitoring, performance tuning, cybersecurity, and incident response, to ensure your business runs smoothly, securely, and without downtime.

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DevOps

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DevOps

Accelerate your software delivery. We implement CI/CD pipelines, cloud automation, and DevSecOps best practices to boost agility and mitigate risk, enabling faster and more reliable deployments.

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Observability & Data Monitoring

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Observability & Data Monitoring

Gain full visibility into your IT systems. We help you detect issues faster, reduce downtime, and optimize performance through real-time analytics, log aggregation, and system health monitoring.

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Data, Machine Learning, and Artificial Intelligence

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Data, Machine Learning, and Artificial Intelligence

Turn your data into competitive advantage. We build intelligent, scalable solutions using data science, predictive analytics, and MLOps, transforming insights into action and enabling smarter, faster decisions.

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Software Development

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Software Development

Syone develops custom software tailored to your business, combining UX/UI design, agile methodologies, and continuous integration. From modernizing legacy systems to building new digital experiences, we bring your ideas to life.

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Digital Transformation

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Digital Transformation

Navigate the digital landscape with confidence. We help businesses modernize systems and strategies by aligning people, processes, and technology, to improve agility and drive sustainable growth for your business.

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Software Subscriptions

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Software Subscriptions

We partner with industry leaders like Red Hat, Zabbix, Elastic, and Microsoft to deliver enterprise-grade support, expert consulting, and ongoing operations, ensuring you get the most value from your software investments.

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How we do it

Flexible delivery models to match your strategy and scale your business.

IT Nearshore

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IT Nearshore

Boost product development and delivery speed. Whether you need to extend your in-house team or build a dedicated team from scratch, we provide top-tier IT talent in Portugal, aligned with your time zone, goals, and budget.

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Managed Services

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Managed Services

Keep your IT infrastructure running at peak performance with 24/7 monitoring, proactive support, and issue resolution. Reduce downtime, optimize operations, and free your team to focus on innovation and strategic goals.

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Turnkey Projects

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Turnkey Projects

From concept to launch, we deliver software solutions tailored to your business. We handle the entire lifecycle, from planning to development and deployment, ensuring faster time-to-market and on-budget delivery.

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Software Subscriptions

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Software Subscriptions

Software Subscriptions are part of how Syone delivers scalable, secure, and cost-effective IT solutions. By partnering with industry leaders, we provide a reliable delivery model that ensures long-term support, stability, and faster time-to-value.

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Frequently Asked Questions

IT Managed Services involve outsourcing the day-to-day management and maintenance of your IT systems to a trusted partner like Syone. This includes proactive monitoring, help desk support, infrastructure management, security, backups, and ongoing optimization, ensuring your IT runs smoothly, securely, and efficiently without overloading your internal team.

Costs vary based on the level of service, infrastructure size, support hours (e.g., 8x5 vs. 24x7), and technologies involved. Syone offers scalable, pay-as-you-go and fixed-price models to help you control IT spending while delivering enterprise-grade service at a lower cost than maintaining an in-house team.

Outsourcing to Syone helps you reduce operational costs, increase system uptime, strengthen security, and gain access to certified experts in platforms like Red Hat, Elastic, Zabbix, and Microsoft. You’ll also improve service delivery and ensure predictable IT expenses, freeing your team to focus on innovation instead of firefighting.

Syone’s Service Desk offers responsive, multi-tier support with flexible options: 8x5 helpdesk or full 24x7 incident response with seamless team rotation. We prioritize issues based on severity, provide both remote and onsite assistance, and follow ITSM best practices to ensure quick resolution and business continuity.

We don’t replace your team - we empower it! Syone integrates with your internal staff, covering repetitive or time-consuming tasks like monitoring, patching, and troubleshooting. This allows your in-house team to focus on core business initiatives while we ensure stable, secure IT operations in the background.

Security is embedded into everything we do. From advanced infrastructure monitoring and endpoint protection to compliance controls and automated patch management, Syone helps you detect threats early, prevent breaches, and recover quickly. We also support industry-leading tools like Defender 365 and Azure.

Our onboarding is structured and seamless. We start with a full IT environment assessment, define service scope, set SLAs, and deploy monitoring and support tools. Most businesses are onboarded within weeks, with minimal disruption and full visibility into progress throughout the transition.

Syone’s IT Managed Services are ideal for small to mid-sized businesses that want to scale efficiently, as well as large enterprises seeking to offload operational tasks. We serve multiple industries, from finance and energy to retail and public sector, and adapt to your regulatory, technical, and operational needs.